Frequently Asked Questions

Simply select the product that best fits your needs, complete the customization form, and submit your order through our website.

Each order requires different information. Please complete all required fields and provide as much detail as possible to ensure your video is customized exactly how you’d like.

Turnaround times vary depending on the product selected and order volume. Please refer to the product description for current turnaround times.

You can reach us anytime via our contact page or email, or Social Media page. We aim to respond quickly—usually within one business day.

Due to the personalized nature of our products, all sales are final. Refunds are not available once work has begun on an order.

Yes! Rush orders may be available depending on our current workload. Please contact us before placing your order to confirm availability.

Minor changes may be accommodated if work on your order has not yet begun. Please contact us as soon as possible regarding any requested changes.

We currently create custom videos for gender reveals, pregnancy announcements, graduations, birthdays, and other special occasions.

Yes! We offer a variety of themes and also accept custom requests. If you don’t see the theme you’re looking for, please select a custom order option.