Frequently Asked Questions

  • Simply select the product that best fits your needs, complete the customization form, and submit your order through our website.

  • Each order requires different information. Please complete all required fields and provide as much detail as possible to ensure your video is customized exactly how you’d like.

    All Photos and images must be sent to Pixiefremstudio@outlook.com, with order number in subject box

  • Custom orders: 5-10 business days

    Pre-made themed videos: 12-48 hours

    Please note: Turnaround times vary based on the product selected and current order volume. Orders requiring delivery before the standard turnaround time must include the applicable rush order fee.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • Due to the personalized nature of our products, all sales are final. Exchanges may be permitted depending upon the product

  • Yes! Rush orders may be available depending on our current workload. Please contact us before placing your order to confirm availability.

  • Minor changes may be accommodated if work on your order has not yet begun. Please contact us as soon as possible regarding any requested changes.

  • We currently create custom videos for gender reveals, pregnancy announcements, graduations, birthdays, and other special occasions.

  • Yes! We offer a variety of themes and also accept custom requests. If you don’t see the theme you’re looking for, please select a custom order option.