Have a question about an order, need help choosing the right product, or interested in a custom video? We’d love to hear from you!

Please email us at: Pixieframestudio@outlook.com

and include as much detail as possible. We will respond during our business hours:

Tuesday – Friday

9:00 AM – 5:00 PM EST

For questions regarding an existing order, please include your order number and the name used at checkout in the subject bar

Before submitting an inquiry, we recommend reviewing our FAQ page, as many common questions regarding turnaround times, customizations, and order delivery are answered there.

We look forward to helping you create a magical keepsake for your special occasion!